FAQs

For a secure and efficient payment process, we rely on Shopify Payments provided by Shopify. Your payment information is protected, ensuring your safety.

To redeem a promo code, simply input it in the "Discount Code" field during the checkout process. Make sure it is entered correctly before completing your order, as it may not be possible to apply it afterwards.

Absolutely! Once your order is dispatched, you will receive automated tracking information via email. This enables you to keep an eye on your order until it arrives at your home. Track Your Order

If you have any questions about your order, our dedicated support team is here to help. You can contact us at Support@boxorai.shop. Please provide your email address and order number for faster assistance.

To modify or cancel your order, please reach out to Customer Service at Support@boxorai.shop. We will do our best to accommodate your request. Please keep in mind that cancellations may not be possible once an order has been dispatched. For further details, refer to our Refund and Return Policy.

If you're experiencing delays or problems with receiving your order, please first check with the carrier to confirm the delivery address. Additionally, providing your phone number can help facilitate a claim with the carrier to track down your package, usually within a week.

After your return is approved, keep track of the return tracking number. Once the item arrives back at our warehouse, we will process your refund swiftly within 2-3 business days.

For products that need assembly, you will find instructions included in the product packaging. If you require further assistance, please reach out to our customer service at Support@boxorai.shop, and we can provide online instructions for your item.